Usability Evaluation of IU Webmail
DURATION: 4 weeks
GUIDE: Prof. Youn-Kyung Lim
PROJECT BACKGROUND
This project was done as part of Usability and Evaluation methods for Interaction Design course. Tara Bazler, Manager User Experience group for UITS support was co-sponsor of this project.
REQUIREMENTS
To conduct and report a usability test for IU Webmail.
PROCESS
This project was done as part of Usability and Evaluation methods for Interaction Design course. Tara Bazler, Manager User Experience group for UITS support was co-sponsor of this project.
REQUIREMENTS
To conduct and report a usability test for IU Webmail.
PROCESS
- Created a brief description of profiles of target subjects (users) and started recruiting them.
- Prepared consent form, pre-test questionnaire, post-test questionnaire and script for the test.
- Conducted the test on three users who met the target user group profile.
- Facial expressions and think-aloud protocol was recorded using webcam, while the screen was recorded using camtasia.
- Quantitative and qualitative data from the tests was recorded and graphs were plotted to visualise the results.
- Based on the results certain recommendations were made to improve the usability of features in IU Webmail.